Frequently Asked Questions
HOW TO ORDER
• Order Online through our website
Choose the type and quantity of Books you are interested in, select "Add to Cart"
and then "Checkout". Next click on "Guest Checkout" and fill in the form with your
personal details. Then select Shipping and Payment Method and submit your order.
• Order by E-mail or Fax
For large orders containing more than 10 Books please send us an E-mail or Fax and
let us know the type and quantity of Books you wish to order. We will calculate the
cost of your order and answer to you promptly.
METHODS OF PAYMENT
Option 1 - Send payment from your Paypal account.
Option 2 - Pay with a Credit, Debit or Prepaid Card.
You pay by submitting to Paypal your personal Credit card details. Paypal accepts all
major credit cards including Visa, MasterCard, American Express, Dicover, JCB, Diner's
Club and EnRoute. If you choose this option it is not necessary to have a Paypal account.
Send payment via a Βank transfer or Bank wire from your Bank account. If during Checkout you choose "Payment via Bank Transfer" you will receive an "order completed"
notice containing our full Bank Account coordinates. Τhe Bank transfer or Bank wire
covering the total amount of the order, must be send to our Bank account within seven
(7) days from the day of submitting the order. Please note that all bank fees & expenses
related to sending Bank transfers or Swift Bank wires to us, must be paid by the sender.
Other Methods of Payment
If you wish to pay via another Method of Payment please send us an E-mail or Fax and
let us know the details of your request. We will examine your inquiry and respond
to you promptly.
The Shipping Weight of one Book is 2 kg or 4.4 lbs.
The Shipping cost of every order that is mailed as a Postal parcel is calculated automatically during Checkout. Our aim is to minimize the Shipping Cost on the customer's behalf and at
the same time do our best to maximize the speed of delivery. All Book orders are shipped domestically and internationally as Postal parcels. All parcels are mailed with A' Priority
Airmail and they carry a barcode and a Tracking Number. If you wish to receive your Book order via another more expensive Shipping method (e.g. FedEx, EMS, TNT or other Courier) please send us an e-mail and we will send you a cost estimate.
RETURNS AND REFUNDS
All of our Books are prepared, printed and bound with the highest quality standards of typography and book binding. In addition, our Books are described in detail in our website
and their presentation is enhanced with high quality Photos and extensive Video trailers, so that our potential Customers can make a well informed purchasing decision.
Furthermore, before each Book order leaves our premises it is thoroughly examined and scrutinized, in order to make sure that it is in perfect condition. We will accomodate all reasonable requests for Returns, on the condition that asking Customers provide adequate evidence that they received from us one or more Books with serious defects.
As soon as the asking Customers return the defective Books to us, we will send to them new Books in replacement of the defective ones. We hope that you will love everything that you order but if something isn't quite right you have the right to return a product within fourteen (14) days from the date of delivery.
The return of the product is accepted only if the product is in its original condition and has not been not soiled or altered. We will give you a full refund by the same method you used to pay for the order.