Privacy Policy

Your privacy is important to us. This privacy policy tells you about the information we collect from you when you use any website or mobile application owned or operated by Epsilon World E.P.E. (herein referred to as "the Company", "We", "Us"), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services and our site (www.athensnocpins.com), you understand and consent that we are collecting, storing, processing, and sharing your information as described in this privacy policy. Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

 

Our website (www.athensnocpins.com) is used by us to sell an array of products and services. The present privacy statement applies to data collected by us through this site (www.athensnocpins.com) as well as by its services offline. With this privacy statement we proclaim our commitment in ascertaining that the personal data of our customers are protected and processed in a lawful manner. You can communicate with us at anytime by visiting the contact page in our website.

 

The collection and processing of the personal data of the user is carried out in accordance with the relevant National and European Community legislation and particularly in accordance with the European Regulation on General Data Protection (GDPR) No. 2016/679 and the decisions and acts of the competent Authorities. We acknowledge the importance of the safety of the user's personal data and we have taken and put in place all the necessary measures, taking into consideration the most recent security methods to ensure that the personal data of each user are safely collected and stored to the maximum possible level of safety. In the event of any breach in the safety of the user's personal data, we will take all necessary actions to notify the competent authorities and/or the user, whenever such notification to the user is in accordance with the European Regulation on General Data Protection (GDPR), No. 2016/679.

 

Whenever the website (www.athensnocpins.com) is used, we receive and collect specific information. The information received and collected by us depends exclusively on the user’s actions while visiting our website. The results of the user’s actions while visiting our website with regard to the information received and collected by us, is presented analytically in the paragraphs below:

 

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when register for an account, or place an order with our website. The user does not need to submit personal data, in order to navigate our website.

The user is required to disclose his/her personal data in the following circumstances: (1) when creating an account (2) when filling in an order form and (3) when subscribing to our newsletter.

(1) Creating an Account: The user has the possibility to create a password–protected account, in order to submit an electronic order. In order to create an account the user has to give his/her consent, which is free, clear and specific and provide also the following personal data: full name, e–mail address, and password. The user is also required to select a username. In order to avoid any unauthorised use or access to his/her account, the user should not disclose to third parties his/her username and password, nor write such data on paper or keep them in electronic format. In case of disclosure of the credentials to a third party, the user has the obligation to notify us immediately. In the event of disclosure of the credentials to a third party by the user or due to the user’s action or ommision, we bear no responsibility.

In the event that the user wishes to modify his/her personal data this can be done by the user personally, by selecting the relevant option which is to be found in the account administration pages. If the user so requires, he/she may also delete his/her account. For this to happen, the user must forward his/her request to us by e-mail or fax. After that, we will contact the user to confirm his/her request and then we will delete the user’s personal data within a reasonable time.

(2) Filling in an Order form: If the user has created an account, the user must use the account to fill in the order form. The data of this account will be used for the completion of the order form and the user will need to fill in some additional data, such as first name, last name, billing and delivery address, a contact telephone number, as well as details for the issue of a sales receipt or invoice (tax number, tax authority, occupation, company name & address) wherever this is necessary, alternative delivery address (optional) and payment method. For the supply of the above mentioned additional data and for the submission of the order, the free, clear and specific consent of the user for the use of such data is necessary.

(3) Subscription to the Newsletter: If the user wishes to subscribe to the newsletter the user will need to provide his/her name and e–mail address and select the “Subscribe” or "Sign-up" button. Alternatively, the user has the option of subscribing to the newsletter during the creation of his/her account. If the user wishes to stop receiving the newsletter, the user can unsubscribe by following the relevant link that is included at the bottom of each e-mail sent to the user, when we annouce a new Newsletter issue.

 

Information collected automatically

When you use the site (www.athensnocpins.com) on a web browser, or mobile device, which includes any mobile phone, tablet, or other device used to access the site, we may automatically collect information from your web browser or mobile device. We may associate the information we collect from your web browser or mobile device with your account.

We receive and collect the following information: the domain name and name of the host, the IP address, the browser and operating system, date and time the user visits our website and the IP or electronic address used to connect with our website. This information is used for administrating the website, for analysis of trends and

aggregating demographic information. The said information is inherent to the electronic nature of our operation.

 

When and Why we use your personal information

We may use your personal information for a variety of business purposes, including:

o Where necessary to provide you with access to our services, and our site;

o Where necessary to provide you with interactive features on the site;

o Where necessary to provide our services to you or for the performance of a contract;

o Where necessary to process and fulfill your orders and returns and exchanges;

o Where necessary to contact you if we have trouble processing your order;

o Where necessary to provide you with customer support and to respond to your

requests, comments, questions, or concerns;

o Where necessary to send you information about your order, such as order updates;

o Where necessary to process and manage your subscriptions;

o Where necessary to fulfill your benefits that are associated with your use of our

services, such as gift certificates, discounts, coupons or award points;

o Where necessary to administer contests that you have entered into;

o Where necessary to customize your settings;

o Where necessary to send you important notices, such as system notices and alerts,

and changes to our terms and conditions, and policies;

o Where necessary to comply with applicable laws and legal obligations;

o Where necessary to protect our rights and/or comply with a judicial proceeding, court

order, or legal process served on us;

o Where necessary for our legitimate interest in preventing and detecting fraud, and

maintaining security;

o Where necessary for our legitimate interests in enforcing our terms and conditions,

and policies;

o Where necessary for our legitimate interests in analyzing and improving the

effectiveness of our site, and our products and services;

o Where you consent to us sending you our newsletters, special promotions, and offers;

o Where you consent to us sending you text alerts and/or email notifications;

o Where you consent to us sending you push notifications on your mobile device; and

o Where you consent to us sending you marketing communications, advertisements and

other information relating to our products and services.

 

Cookies and Similar Technology

Cookies are small files that are stored on the user’s computer hard drive during a visit to our website, which enable us to recognize the user, whenever the user visits our website using the same computer and browser. Cookies are used by us for completing specific functions, such as the functions of language selection and account login by the use of the user’s username and password. The user has the option to enable his/her browser’s setting of warning before accepting cookies or to disable the setting of accepting cookies. However, in the latter case, the user will not be able to use certain functions, such as using his account in our website.

We use functional cookies and Google Analytics cookies to collect information related to the way the user visits our website. For example, which pages the user visits frequently. These cookies collect concentrated anonymous information which cannot identify a visitor. The set information is exclusively used for improving our website. We also may use log files, web beacons and others Cookies and Similar Technology to personalize your experience on the site, such as through the use of targeted advertisements and special offers.

 

Service Providers

In order to process your credit card information and complete your purchase, we must share your personal and financial information with either a payment services provider and/or a credit card payment gateway and/or a merchant bank for authorization and approval. This process is protected by an enhanced security system.

Online card processing: For payments with Visa and MasterCard cards, we cooperate with a licenced financial institution (card processor) which processes the electronic transactions with cards. If the user selects to effect payment by a Credit/Debit/Prepaid Card, the user will be re-directed to the financial institution's webpage, where he/she will be asked to complete the following details: card number and type, cardholder's first and last name (as it appears on the card), expiration date and CVV2 (for Visa cards) or CVC2 (for MasterCard cards). If the user has registered with Verified by Visa, the user will be asked to enter his/her password and his/her personal message. In the event that a MasterCard SecureCode is used, the user will be asked to enter his/her SecureCode.

We do not collect in any way the user’s card information. Electronic transactions with cards are carried out in the secure system of the financial institution (card processor), through redirection to the secure server of the financial institution and through transfer of the card's details using SSL 128-bit encryption.

In addition, we may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

 

Retention period and user's rights

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The user’s personal data are kept by the Company for as long as the user has a contractual relationship with the Company. In the event that the contractual relationship is severed for whichever reason, the personal data of the user are kept by the Company for whichever time period is necessary to settle any of his/her contractual obligations towards the Company. In the event that the user’s personal data has been used to invoice an order, the Company keeps records of all accounting and taxation documents required by the tax authorities for as long as this is required by such authorities.

Each user may exercise any and all of the following rights by himself/herself, by selecting the relevant option:

• The right of revocation of his consent for the processing of personal data – resulting, on one hand, to the finalisation of the contract entered into by the user and us, and, on the other hand, to the non processing of the user’s order. As also mentioned earlier above, no order can be processed without the processing of the user’s personal data.

• The right of access – in order to find out which of his personal data is being processed by us, for which reason they are being processed by us and who are the recipients of such data.

• The right of portability – in order to receive the data in a structured and commonly used format.

• The right of amendment – in order to correct any deficiencies or inaccuracies of the data.

• The right of restriction of the data process – in order to express his/her doubts with respect to the accuracy of the data.

• The right of deletion (the so called right of oblivion) – in order to delete his/her data from our archives.

It is noted that the exercise of any of the user’s rights is subject only to the premise that his/her data processing is no longer necessary for the purpose of completing any already undertaken contractual obligation of the user towards the Company. In this event the Company notifies the user by email of the specific reasons due to which the data are kept. In any event, the Company processes the finalisation of the tasks necessary to complete its tasks within thirty days, if possible.

 

Security

We take precautions to protect our customers’ information. When you submit sensitive information via the site, your information is protected both online and offline. The Company absolutely commits itself to the security of the user’s personal data. To this effect, the Company applies all the appropriate technical and administrative measures in order to enhance the safety of the customers' data.

When our registration / order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software.

Access to all of our users’ information is restricted. Our Company operates in a secured facility. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personal information. If you have any questions or concerns about the Company's security practices, you can send us an e- mail utilizing the contact page of our website.

 

Disclosure of personal data

The user’s personal data are disclosed internally to the designated departments of the Company for the processing, packaging, invoicing and completion of the user’s order.

The user’s personal data may be disclosed and be available to third parties, natural or legal persons (e.g. courier services), with which the Company cooperates. To this effect, the Company discloses specific personal data of the user such as the first and last name, delivery address and contact telephone number to such courier companies, to enable the delivery of the products and successful completion of the customer's order.

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Company.

 

Non-disclosure to third parties

Τhe Company declares that it does not rent, sell or forward any personal data of the user to third parties, without the user’s prior free, clear and specific consent to this effect. In the case of the disclosure described in the previous paragraph above (Disclosure of personal data), the user’s consent for the disclosure of personal data is given at the time of submitting an order, and the disclosure of such data is a prerequisite for the completion of the order.

 

Collection and Use of Public Information

We may collect, use, store, transfer, share and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

 

Links

Whenever the user opts or clicks on hyperlinks or banners in the Company’s website and as a result connects to third parties websites, the user is subject to the Privacy Policy Statement of those third parties. The Company is not responsible for the content of other websites and the actions of third parties, and urges the user to always read the Privacy Policy statement of all the websites that he/she visits. The Testimonials, Feedback and Review sections about our Products or Services in our site, are for the purpose of sharing positive experiences and providing feedback about the site. The Testimonial / Feedback sections are moderated to ensure accurate testimonial / feedback. The Company reserves the right to post or remove any testimonial / feedback at its discretion.

By posting your testimonial / feedback on the site, you give us permission to reprint or use the testimonial / feedback in connection with our business. You also are agreeing to the following: (1) The reprint or use of the testimonial / feedback will be at our discretion and without compensation; (2) We may use the testimonial / feedback with or without any pseudo (pen) name credit; (3) Our right to use the testimonial / feedback is perpetual and may be assigned by us; (4) We may use the testimonial / feedback locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the testimonial / feedback.

Please note that any information you include in a testimonial / feedback may be read, collected, and used by anyone.

 

Blog posting

By posting your comment(s) on any of the Company blogs you give us permission to reprint or use the comments in connection with our business. You also are agreeing to the following: (1) The reprint or use of the comment will be at our discretion and without compensation; (2) We may use the comment with or without any pseudo (pen) name credit; (3) Our right to use the comment is perpetual and may be assigned by us; (4) We may use the Blog locally, nationally, or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; (5) We reserve the right to remove any Blog posting at our discretion and (6) You and not someone else composed and posted the comment on our Blog. Please note that any information you include in a comment on our Blog may be read, collected, and used by anyone.

 

User's Consent

The use of this website by the user and the submission of personal data, presupposes the user’s free, clear and specific consent regarding the collection, storage and processing of his/her personal data, in accordance with the terms of the present Privacy Policy of the Company. The Privacy Policy is in agreement with and is governed by the National Legislation and by the European Regulation on General Data Protection (GDPR), No. 2016/679.

 

Updates to this Privacy Policy

The Company reserves the right to modify / update individual parts of this Privacy Policy, without obligation of prior notice to the user. The Company encourages the user to always read the Privacy Policy before using this website in order to be informed of its most current release. The present Privacy Policy was last updated in October 2018.